Privacy Policy

1. Introduction

Sawala ("we", "us", or "our") operates the Sawala Cloud platform, including its products Kontena and Berkasna (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, organization name)
• Profile information and preferences
• Content you create, upload, or manage through our products (CMS content, files)
• Communications you send to us (support requests, feedback)
• Billing and payment information processed by our payment provider

2.2 Information Collected Automatically

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (hardware model, operating system, unique device identifiers)
• Usage data (features accessed, actions performed, error reports)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage your account and organization
• Process transactions and send related information
• Respond to comments, questions, and support requests
• Send you technical notices, updates, and security alerts
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address fraud, abuse, or security incidents
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who help us operate the Service (authentication, hosting, payment processing, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect the rights, property, or safety of Sawala, our users, or the public

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it for legal, regulatory, or legitimate business purposes. Content data (files, CMS content) is deleted promptly upon account closure.

6. Cookies

We use essential cookies to authenticate your session and maintain security. We may also use analytics cookies to understand how you interact with the Service. You can control cookie settings through your browser; however, disabling essential cookies may prevent you from using parts of the Service.

7. Security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS), access controls, and regular security reviews. No method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@sawala.co. We will respond within 30 days.

9. Children's Privacy

The Service is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. For significant changes, we will provide a more prominent notice (such as an email notification). Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: